Frequently Asked Questions
Frequently Asked Questions
- How can I contact CheetahWrap?
Please email us at sales.service@cheetahwrap.com. We will respond within one hour during business hours, Monday-Friday 8:00 AM – 3:30 PM CST and within 24 hours on weekends and nights as needed.
- When will I receive my order?
If you have placed an order before 3:30 PM, Monday-Friday local time (holidays excluded), your order will ship the same day from the closest warehouses and will arrive within 3 business days via UPS Ground in most cases. We also offer additional shipping methods at Checkout. If we are out of stock or cannot ship on time, we will contact you via text message or email within one hour during business hours (M-F 8:00A-3:30PM) or we will contact you within 24 hours after business hours.
To prevent theft, it is important to track and secure your package immediately after UPS delivery. CheetahWrap is not responsible for the package after UPS delivery. If package theft is a concern, you have the option to ship your CheetahWrap order to a UPS store or other participating UPS partner locations for "hold for will call". To avoid order delays, please include the correct UPS location address information before submitting the order. This change cannot be made once we receive your order. Use the locater below to find your closest UPS location: UPS Location finder. Note: CheetahWrap is not responsible for address changes.
- Can my order be picked up at a CheetahWrap warehouse?
No, we do not offer pickup service currently. Our system is designed for shipping only and we offer it for free.
- Can an order be cancelled or exchanged?
To maintain the lowest pricing possible, all CheetahWrap sales are final unless there is a warranty issue. We do not accept cancellations or product exchanges. Please see our CheetahWrap Warranty.
- Do you honor tax exemption forms?
We charge sales tax in Arizona, California, Colorado, Georgia, Florida, Illinois, Indiana, Louisiana, Maryland, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Tennessee, Texas, and Utah and Washington. If you qualify for a tax exemption, first sign up as a customer. After receiving your CheetahWrap confirmation email, and prior to placing an order, email your tax exemption information along with your Sign In email address to sales.service@cheetahwrap.com.
Use the following link to access your state's tax exemption forms:
Arizona
California
Colorado
Please obtain a Colorado Sales Tax Exemption Certificate and City Business License in Home Rule Area from your nearest office of the Colorado Department of Revenue. You must obtain this form from the state.
Florida
Please obtain a Florida Issued Sales Tax Exemption Certificate from your nearest office of the Florida Department of Revenue. You must obtain this form from the state.
Georgia
Georgia Form ST-5 Sales Tax Certificate of Exemption - Dealers or Purchasers
Georgia Form ST-5M Sales and Use Tax Certificate or Exemption - Manufacturers
Maryland
Nevada
North Carolina
Oklahoma
Please obtain an Oklahoma State Issued Tax Commission Sales Tax Permit from your nearest office of the Oklahoma Department of Revenue. You must obtain this form from the state.
Tennessee
Send in their state issued form called the Tennessee Department of Revenue Blanket Certificate of Resale.
By law we must charge tax unless we officially have your current information on file and verified. We will notify you by email when your account is tax exempt provided we have your correct information (during business hours Monday through Friday). It is your responsibility to make sure that we always have your current authorized tax exemption information.
Washington
Please obtain the appropriate documentation from your state's tax authority.
- Do you sell or ship internationally?
CheetahWrap is sold and shipped within the United States only. All orders must be paid with a U.S.-based credit card with a U.S. address and telephone number. All orders must ship to a U.S. address within one of the 50 states or Puerto Rico. The only U.S. territory we sell to currently is Puerto Rico.
- What should I do if my shipment has not arrived or if there is freight damage?
You can track your shipment from the tracking number(s) we provide in the email sent to you after we have shipped the order. If there is trouble with your shipment or you have freight damage, please email us your information at sales.service@cheetahwrap.com. To prevent theft, it is important to track and secure your package(s) immediately after UPS delivery. CheetahWrap is not liable for damage or theft after UPS delivery.
- How can I pay for CheetahWrap?
Orders can be placed using most forms of major credit cards. We do not accept PayPal, prepaid, virtual, or temporary credit cards. We may also ask for additional identity verification for new customers. Orders over $4,000 will need to be processed as a bank wire transfer. Please email us prior to ordering for transfer instructions. If you find a billing issue, please email us your information.
- Do you accept returns?
To maintain the lowest pricing possible, all CheetahWrap sales are final unless there is a warranty issue. We do not accept returns or product exchanges. Please see our CheetahWrap Warranty.
If there is a warranty issue, unused material cannot be returned 30 days from purchase date. We require email photos, batch number, and/or return of defective materials to receive manufacturer credit and improve product performance. The Batch numbers can be found on box label or inside the roll core. All verified Returns will receive credit on the original card used to purchase the returned product. Please click here to complete and submit the Returns request form.
Click here for California Health Warning
- Do we offer re-seller programs?
No we do not offer re-seller, agent, or distributor programs. We strictly forbid re-selling CheetahWrap and/or, using our trade name and logo on any advertising, marketing, social media, print, etc. without our express written approval. CheetahWrap is sold on this website only.
- Do we offer free samples or sponsorship programs?
To keep our costs low, we do not offer free samples or sponsorship programs. Sample books can be purchased at this site.
- Can I wrap a boat with CheetahWrap?
Even though many of our customers wrap boats with CheetahWrap, it is important to test prior to permanent application. Certain low energy plastics, paints or gel-coated surfaces may not allow CheetahWrap to have an acceptable bond. Some customers have used Pledge Revive Brand or other adhesive promoters to improve the bond on these types of surfaces. CheetahWrap does not warrant any marine applications.
- How much CheetahWrap material is required to wrap a typical car?
As a general guideline one 60” inch by 75’ foot roll of CheetahWrap will wrap the average size 4-door sedan. However, it is important that you always measure your vehicle to verify what is needed. Material colors can vary slightly from roll to roll. For the most consistency, please purchase enough material to complete your project. We are unable to guarantee consistency of multiple rolls with different “Batch/Lot” numbers. Note: CheetahWrap is not responsible for incorrect measurements.
How to measure your vehicle:
Measure the length of the driver or passenger side of the vehicle to be wrapped and multiply based on whether or not the bumpers are being wrapped using the guide below.
Example:
If you have a car that is 17 feet long and 4 feet tall and you will be wrapping the bumpers use this formula: 17 feet (vehicle length) x 4 feet (vehicle height) panels = 68 feet of material is needed to wrap your car (using “Sedan with bumpers x 4 panels” diagram below):
- What is the best way to remove CheetahWrap?
Even though many customers remove CheetahWrap after three years, ideal removal should be done within two to three years after installation using heat. CheetahWrap should be removed indoors, making sure both the vehicle surface and vinyl surface are both approximately 70-80 degrees initially and the car should not be hot to the touch. The vinyl should be pulled back at a 90-degree angle while being warmed evenly. It is critical not to overheat during removal. Overheating can cause the vinyl to remove in smaller pieces and/or cause the vinyl to separate from the adhesive. Watch this video for information on removing a vehicle wrap.
- Will CheetahWrap damage my paint?
Even though it is rare, all color change wrap vinyl can damage paint/chrome or clearcoats. CheetahWrap has a very low initial tac which helps to prevent damage, but it is still possible. It is important to make sure that all base paint/chrome/clearcoats have an acceptable bond to the vehicle surface prior to installing any brand of pressure sensitive vinyl, including CheetahWrap. It is also critical to follow the removal instructions in FAQ #14 above to reduce the possibility of damage. In some very rare cases, discoloration or yellowing can occur to base paint or clearcoats upon removal. This can usually be eliminated or reduced by exposing the discolored surface outdoors, in the sun, for several days. CheetahWrap’s Limited Warranty does not provide protection or reimbursement for additional costs including labor or damage to the vehicle, including paint.
- What is the CheetahWrap lifespan and warranty?
The CheetahWrap warranty is equal to or better than most competitive brands. CheetahWrap’s Limited Warranty does not provide protection or reimbursement for additional costs including labor or damage to the vehicle including paint damage. For more information, please review our CheetahWrap warranty.